Question 1

What is Kucoon’s shipping information?

Accepted Answer

We are pleased to offer free shipping to UK and Ireland on orders over £60.

· On orders under £60 – First Class Royal Mail postage and packaging is £3.99 (3-5 Business days)

· International shipping is a flat rate of £10.00. Please note, Kucoon is not responsible for any custom holds, delays or duty/custom fees.

We aim to dispatch your order a soon as possible, typically within 1-2 business days.

Once your order is placed, you will receive a confirmation email so you can keep track of our goods. We know you can’t wait to get your hands on them!!

Kucoon is not responsible for any shipping delays with the courier.

If you have any questions or concerns regarding shipping or delivery, please get in touch info@kucoon.co.uk

Question 2

Do you offer returns?

Accepted Answer

We are pretty certain you will completely fall in love with our silk products. We are so sure that we offer a 30-day money back guarantee!

If you feel you want to return your Kucoon product, we will be happy to assist – just email us at info@kucoon.co.uk with your order number and we will arrange your return and refund no problem (less delivery charges). Returns will be accepted within and up to 30 days of the purchase date. Refunds will be processed back to the original method of payment. The customer is responsible for covering the cost of the return unless it is faulty. If you receive a refund, the cost of the original delivery will be deducted. 
We recommend returns are sent by recorded delivery as you will need proof of posting in the event of postal delay or loss.

Question 3

My item is faulty!?

Accepted Answer

Each item has been quality checked and made to the highest standard. In the unlikely event you have received a faulty item, please email info@kucoon.co.uk and we will be happy to offer a full refund or a replacement item if it is available. You have 30 days from receipt date to return the faulty item to us and we’ll take it from there.

Question 4

How do I care for my Kucoon silk?

Accepted Answer

We understand you might be daunted on how to care for pure silk! Please do not fret! It’s really very simple. Check out our section – Kucoon’s Easy Care Guide for both our pillowcases and scrunchies.

Question 5

What about pillowcase sizing?

Accepted Answer

We are a new, independent family run business and are launching Kucoon stocking the most widely used UK standard size pillowcase (75cm x 50cm).

Producing our first products has been a big investment for us so we have begun with most widely used size pillowcase on the UK and Ireland. We certainly hope to introduce more sizes in due course and your feedback would be greatly appreciated. Just drop us an email at info@kucoon.co.uk.

Question 6

Can Kucoon products we bought for wholesale?

Accepted Answer

If you would like to work with us and stock our products, please get in touch! info@kucoon.co.uk

Shop Pillowcases

Shop Scrunchies

The Kucoon Difference

Care Instructions

Frequently asked questions